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Finding Jobs In Indonesia - Job Agency Indonesia

Company Logo
(Board of Director/ C Level (CEO, COO. CFO) level)
(Automotive)
DKI Jakarta, Indonesia
Jul 10, 2017 - Advertise Date
Oct 08, 2017 - Expired Date

Company Descriptions

Our client is German multinational automotive Manufacturer

Requirements
  1. University degree, sales and /or technical background, Master’s preferable
  2. Min. 10 years or more in auto industry within Indonesia, at least 5 years of previous management experience, after sales field force experience / dealer management
  3. Strong communication & negotiation skills. Convincing and firm personality. Strong managerial skills.
Responsibilities

 

Objective of job :

Set-up department for Customer Services, Product Management and Homologation. Steer the technical and logistical aspects of Customer Services and ensure e.g. high spare parts availability and quick customer oriented problem solving. Especially steer the team ‘Technical Operations’, which includes our ‘flying doctors’. Connect and consult with all dealer partners in order to have optimized onsite spare parts stock and well-trained mechanics. Therefore overseeing the mechanical training is another important aspect of this role.

 
Setup Customer Service Department
  1. Setup and steer technical Customer Service department
  2. Ensure high customer uptime due to quick problem solving response
  3. Be in constant touch with dealer and customer in order to be able to respond pro-actively to all customer issues
  4. Consult with dealers on optimized workshop design and spare parts availability
 
Steer Technical Training
  1. Steer and guide technical training for all workshops and fleet customers
  2. Keep training and related materials up to speed in coordination with DICV
 
Steer Product Management and Homologation
  1. Prepare and lead homologation for all commercial vehicle products
  2. Oversee product management for ‘new Axor’ products and identify customer expectations and convey this into successful products for Indonesia HDT market
  3. Communicate with all stakeholders pro-actively and – especially – with DICV
Length of Experience
:
> 10 years
Employment Type
:
Permanent
Work Location
:
DKI Jakarta, Indonesia
Debby Lim

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Debby Lim (Consultant)

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