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(Manager level)
(Automotive)
Singapore, Singapore
Sep 07, 2017 - Advertise Date
Dec 06, 2017 - Expired Date

Company Descriptions

Harley-Davidson of Singapore (HDS) made its debut in Singapore in November 1993 with the opening of the first MotorClothes Store in the prestigious Ngee Ann City Shopping Centre on Orchard Road. The Harley-Davidson Dealership is currently located at 253 Alexandra Road in the heart of the Automotive belt.

Having been in business of selling the ultimate motorcycle since 1994, HDS is growing from strength to strength. HDS is a motorcycle dealership which prides itself in bringing the total lifestyle of motorcycling to all Harley-Davidson riders and enthusiasts. It is with this mindset of only providing the BEST be it Location, Service, Customer Care, Quality Merchandise and Show-stopping bikes, HDS will only strive to exceed all expectations.

Requirements
  1. Bachelor’s Degree
  2. Equivalent accepted
  3. Requires a Bachelor’s degree in Business Administration or related degree or equivalent combination of education and experience
 
Relevant Experience  
  1. Minimum of 6 years related experience in sales administration, marketing and field sales, preferably with vehicle retail/wholesale knowledge. Retail expertise, selling skills, critical analysis of data and communication skills are essential attributes. Requires a thorough understanding of financial measures and ability to influence without authority. Must have the ability to align priorities and utilize resources effectively and timely. Must be open to the possibility of relocation in the future.  
  2. Previous experience managing a small team.
 
Critical Performance Skills
  1. Demonstrated ability to work interdependently and to manage multiple projects concurrently while maintaining a high level of accuracy and customer service levels. 
  2. Well-developed communication skills both written and verbal. 
  3. Ability to develop and maintain strong business relationships
  4. Ability to effectively present information and respond to questions from groups of clients, customers and the dealer network.
  5. Demonstrated time management skills.
  6. Proficiency in Microsoft Office products at an intermediate level. 
  7. Strong understanding of the retail environment and Harley-Davidson products and the dealer network. 
 
 
Valued Behaviors
 
Be Accountable:  You make informed commitments and keep your promises.  You align goals and work to obtain business and development objectives.  You base actions on desired outcomes to achieve measurable business results.  You hold yourself and other accountable.
 
Model Integrity:  You tell the truth.  You demonstrate professional, ethical, and transparent behavior in all activities and decisions.  You courageously model behaviors consistent with the Code of Business Conduct, even in the face of difficult challenges.
 
Value Individuality and Diversity:  You recognize the value differences and seek inclusiveness.  You are inviting and accepting of different viewpoints.  You leverage the rich background and abilities of others.
 
Inspire Teamwork:  You work collaboratively towards a common goal and care as much about the success of others as you do about your own success.  You model the behaviors of an effective team member/leader.
 
Encourage Creativity:  You encourage intellectual curiosity.  You believe there is a better way and push for it.  You challenge conventional thinking/assumptions.  You fail fast—you take calculated risks and accept failure as a learning opportunity.
Responsibilities
 
Leadership Responsibility
The District Manager will provide direction and guidance to the Service and Customization and Dealer Marketing Consultants in order to build dealer competence and performance and drive retail sales performance. 
 
 
Job Summary 
The District Manager is the company infield single point of contact role for dealers in a defined area. This individual is broadly capable and responsible for the company performance including Motorcycle, Related Products, Service, Financial Services and Customer Experience within a defined area or group of dealers.
 
Key responsibilities of this include building and maintaining a trusting relationship with dealers, optimizing responsiveness to dealers and increasing dealer profitability whilst ensuring achievement of company objectives. This individual will have the ability to view dealerships holistically and focus on the most critical areas of each dealership. He/She will develop and execute strategic plans to improve company representation and drive targeted performance and profitability within their defined market area while monitoring and supporting dealer performance against key business metrics. The District Manager with work with the market team to ensure each dealer is delivering the Company Customer Experience. She/he will assist dealers in identifying areas within their dealership that will benefit from growth or improvements and coordinate field resources to address specific dealer needs and/or requests within their defined area. These opportunities may include specific focus and specialized expertise in various areas of the dealership including Motorcycle Sales, Related Products, Service and Financial Services. 
 
The District Manager is responsible for supporting growth of the Company Brand by integrating Marketing & Brand messaging and programs to aid desired dealer performance and has overall responsibility for integration of the Company Customer Experience within each dealership of their defined area.
 
The District Manager will have the ability to effectively demonstrate the following competencies:
  1. Broadly Capable: Operates with a holistic understanding of the retail business and enterprise operations, enabling effective decision making and ability to prioritise work and proactively address opportunities.
  2. Credible: Demonstrates earned trust through the environment they create with cross functional teams and dealer partners.
  3. Collaborative: Effectively communicates and engages with dealer facing in-field roles to prioritise and execute aligned objectives as a market team.
  4. Change Agent: Guides both internal and external stakeholders through both current and future change and transition by leading through their own behaviours. Maintains team focus on delivering future state and continuously improving by working in new ways. 
  5. Results Driven: Leverages available resources effectively to achieve objectives and deliver business results. 
  6. Customer Led: Acknowledges the significance and importance of engaging both upstream and downstream stakeholders to enable delivery of the Company Customer Experience.
 
Key Results Areas:  
 
Overall Customer Experience
  1. Ensures delivery of the complete Harley-Davidson Customer Experience throughout all dealerships and assists dealers in analyzing Customer Experience data and developing action plans to address areas of opportunity.
  2. Capitalizes on Customer Experience as a competitive advantage. 
  3. Exhibits and enables Trusted, Personalised, and Social impacts to support dealers’ delivery of customers’ dreams of personal freedom and positive business impact.
  4. Reviews CSI (Voice of the Customer) and Voice of the Dealer data and recommends improvement areas and/or the use of various customer loyalty programs. Ensures delivery of the complete Harley-Davidson Customer Experience throughout all dealerships.
 
Dealer Relationship 
  1. Leverages an intent focus on helping dealers understand the “why” associated with our strategies and actions.
  2. Builds and maintains trusting and productive relationships with our dealer partners
  3. Leverages consultative, business advisory approach to partner with dealerships to identify opportunities for growth and improvement and utilizes the appropriate resources (infield, region or center led) to provide expertise for resolution. 
 
Market Area Planning & Performance
  1. In collaboration with the Market Team, leads the preparation of annual dealer plans for each dealer within their area. These plans will be designed to include specific objectives and drive profitability while meeting the needs of the dealer and HDMC.
  2. Coordinates market area team efforts to address specific market area opportunities for motorcycles, Related Product, Service and Financial Services. 
  3. Leverages team knowledge, experience and proven methods to assist dealers with planning their businesses, grow the Harley-Davidson Brand and operate in a sustainable way.
 
Marketing & Brand Integration
  1. Works with the Market Team to enable strategic growth and sustainment of the Harley-Davidson brand by leveraging and integrating both strategic and tactical Marketing capabilities to support customer engagement
  2. Supports the growth of the Harley-Davidson Brand by developing customer acquisition strategies
  3. Integrates Marketing & Brand messaging and programs to aid desired dealer performance
 
Market Area Development
  1. Works in collaboration with the Manager, Network Development on strategic plans for Harley-Davidson representation.
  2. Drives targeted performance and associated profitability in a defined market area aligned with an overall market level plan.
  3. Assists the manager, Manager, Network Development determine placement of dealers, assist with dealer recruitment and development of dealer contracts
 
Dealer Performance Management
  1. Operates with a clear understanding of all facets of dealership operations, core profit centers and Customer Experience delivery and utilizes resources that implement best practices that will be effective for dealer profitability
  2. Ensures dealers are operating with a sustainable business plan to meet their objectives
 
Employee Management
  1. Proactively manages employee’s (SCC & DMC) day to day responsibilities as well as providing longer term skills and development opportunities.
  2. Enhance technical, business and communication skills of direct reports.
  3. Provides leadership and direction that empowers employees both within and external to the Field & Sales Operations function.
  4. Ensure PEP and all development planning obligations are carried out fairly and within organizational timeframes.
 
Self Development
  1. Employees at all levels are expected to keep abreast of new and changing technology and methods that enhance their skill set. This can be accomplished through continuing learning at outside classes, seminars, reading and other related training opportunities
 
Continuous Improvement
  1. Employees are expected to find ways to continuously improve processes and responsibilities in their jobs. 
  2. Ensures consistent use of processes that outline objectives and measures 
 
Communication
  1. Individual has excellent verbal and written skills and leverages tools and resources to deliver accurate and cogent communications. 
  2. As primary contact for the dealers, diligent communication is essential to establishing and maintaining a trusting and credible relationship with the dealer network
  3. Through frequent communication, holds Market Team and dealers accountable
 
Occupational Health and Safety
  1. Take reasonable care for the health and safety of self and others within the workplace.
  2. Comply with all reasonable directions on OHS.
  3. Immediately notify Manager, Field Operations, Managing Director or Human Resources when aware of a risk to health and safety at any of our dealerships.
  4. Immediately notify Manager, Field Operations, Managing Director or Human Resources when aware of a risk to health and safety or in the event of an accident, injury or near miss. 
 
Travel:  
  1. The ability to travel frequently, up to 4 days per week, is a requirement of this position. Travel is an inherent part of this position and is essential for the successful completion of position responsibilities.
Length of Experience
:
6 - 8 years
Employment Type
:
Permanent
Work Location
:
DKI Jakarta, Indonesia
Reporting To
:
Manager, Market Operations
Rubby Lim

Contributor

Rubby Lim (Consultant)

Contributor

Dwi Putri (Assistant Consultant)

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