Supervisor Business Support and Administration - Finding Jobs In Indonesia - Job Agency Indonesia

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Job Search and Recruitment Indonesia

Company Logo
(Supervisor level)
(Manufacturing/ Production)
DKI Jakarta, Indonesia
Dec 13, 2017 - Advertise Date
Mar 13, 2018 - Expired Date

Company Descriptions

Our Company is a Japanese-Joint Venture Company located in DEPOK. We have been operated for more than 40 years in Indonesia; producing water-cooled diesel engine ranged 5-30 HP and distributor of Big Agriculture Machineries,Construction, and Industries.

Requirements

.

Responsibilities
A. Running Remote Support Center 24/7
  1. Define policy and standard procedure for remote support center
  2. Response and advise (L1) customer inquiry (Call, SMS, Email)
  3. Monitor product working hour meter, health condition and theft alert
  4. Proactive call customer for service maintenance due, abnormal product condition and theft alert
  5. Inform and assign dealer / service network to perform service (L2)
  6. Monitor and confirm service solution delivered to customer
B. Update Product and Customer database
  1. Register and maintain Customer and PJ End User data
  2. Register warranty effective date
  3. Register and maintain customer and product in SA-R system (contract base)
  4. Receive and update service report for product updated hour meter, last repair done and next service plan
C. Business System Administrator
  1. Register and maintain User list in the system
  2. Register PIP affected to selected unit
  3. Communicate bug issue fixing to ICT
  4. Propose system capability and capacity enhancement to management
 
D. Provide Service Report - download data, analyze problem, define root cause and action plan.
 
 
Responsibilities
  1. Coaching and counseling to strive team achieve the target
  2. Enhance team member competency and regeneration personnel
  3. Communicate to user and programmer to optimize system utilization
  4. Communicate with other parties for administration process
  5. Able to identify potential risk issue
Length of Experience
:
4 - 6 years
Employment Type
:
Permanent
Work Location
:
DKI Jakarta, Indonesia
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