Technical Support Specialist, EAFM - Finding Jobs In Indonesia - Job Agency Indonesia

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(Senior Staff level)
(Heavy Equipment/Machinery)
DKI Jakarta, Indonesia
Mar 01, 2018 - Advertise Date
May 30, 2018 - Expired Date

Company Descriptions

our client is industrial company

Requirements
  1. Bachelor’s Degree in Engineering or Science. 
  2. At least 3 years of technical & sales in a customer focused technical role.
 
Technical Competence & Skills :
  1. Responsible
  2. Proactive
  3. Collaboration
  4. Competitiveness
  5. Effectiveness
  6. Customer Focus
  7. Assertive, outgoing, and pleasant personality, and is a team player
 
Technical
  1. Product Engineering : Portfolio knowledge, calculate motor dimensions in order to recommend the best product
  2. Training Needs Assessment : identifies opportunities to develop training material to satisfy customer needs
  3. Database Administration : Company Database administration (product information capacity, dimensions.) this position gives the input to fill this database
  4. Mechanical Engineering Knowledge : Must understand engine functionality to identify errors
Key
  1. Analytical Thinking : Analizes oil results, possible causes of product fail, helps final user to review maintenance processes and determine opportunities to improve
  2. Training Skills : Develops training material and evaluations for internal and external customers. Instructor of different levels of knowledge
  3. Effective Communication : Capable to transfer knowledge, explain in different ways technical concepts
  4. Influence and persuasion Skills : From technical perspective he promotes and encourage our customers to buy our products. Identifies sales opportunities
 
Relevant Experience :
  1. Must have hands-on knowledge and experience of technical role in supporting selling industrial products
  2. CRM experience
 
Others (% of travel, language, etc.):
  1. Good communication skills (Native Indonesian Bahasa, written & spoken English)
  2. Able to travel locally about 50%
Responsibilities
 
Job Purpose :
The Technical Support Specialist provides technical sales support to EAFM Strategic Account Manager, company distributors and directly to customers, hence help increase sales.
 
 
Key Accountabilities :
  1. Training distributors, customers and end users
  2. Training Development – Gather information and requirements, develop materials for different level (such as basic, intermediate, and advanced)
  3. Sales through technical support to distributors and end users, e.g., making product recommendation 
  4. Exploring and finding sales opportunities and work with the sales team to develop the opportunities 
  5. Technical support and follow up
  6. Claims follow up – Gather information and resolve claims. Schedule visits if necessary
  7. Conversion of competitor accounts to Donaldson.
  8. Doing field visits and tests 
  9. Feedback of field information
  10. Sales force training & field trials 
  11. Technical assistance, warranties & field training
  12. Participation in sales and technical presentations during trade exhibits and sales calls 
  13. Tasks assigned by the supervisor as and when is required
Length of Experience
:
4 - 6 years
Employment Type
:
Permanent
Work Location
:
Banten, Indonesia
Reporting To
:
Strategic Account Manager, EAFM
Nur Halimah

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Nur Halimah (Consultant)

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