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(Supervisor level)
(Manufacturing/ Production)
DKI Jakarta, Indonesia
Dec 13, 2017 - Advertise Date
Mar 13, 2018 - Expired Date
Company Descriptions
Our Company is a Japanese-Joint Venture Company located in DEPOK. We have been operated for more than 40 years in Indonesia; producing water-cooled diesel engine ranged 5-30 HP and distributor of Big Agriculture Machineries,Construction, and Industries.
Requirements
.
Responsibilities
A. Running Remote Support Center 24/7
- Define policy and standard procedure for remote support center
- Response and advise (L1) customer inquiry (Call, SMS, Email)
- Monitor product working hour meter, health condition and theft alert
- Proactive call customer for service maintenance due, abnormal product condition and theft alert
- Inform and assign dealer / service network to perform service (L2)
- Monitor and confirm service solution delivered to customer
B. Update Product and Customer database
- Register and maintain Customer and PJ End User data
- Register warranty effective date
- Register and maintain customer and product in SA-R system (contract base)
- Receive and update service report for product updated hour meter, last repair done and next service plan
C. Business System Administrator
- Register and maintain User list in the system
- Register PIP affected to selected unit
- Communicate bug issue fixing to ICT
- Propose system capability and capacity enhancement to management
D. Provide Service Report - download data, analyze problem, define root cause and action plan.
Responsibilities
- Coaching and counseling to strive team achieve the target
- Enhance team member competency and regeneration personnel
- Communicate to user and programmer to optimize system utilization
- Communicate with other parties for administration process
- Able to identify potential risk issue
Length of Experience
:
4 - 6 years
Employment Type
:
Permanent
Work Location
:
DKI Jakarta, Indonesia