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1. Define policy and standard procedure for remote support center
2. Response and advise (L1) customer inquiry (Call, SMS, Email)
3. Monitor product working hour meter, health condition and theft alert
4. Proactive call customer for service maintenance due, abnormal product condition and theft alert
5. Inform and assign dealer / service network to perform service (L2)
6. Monitor and confirm service solution delivered to customer

1. Register and maintain Customer and PJ End User data
2. Register warranty effective date
3. Register and maintain customer and product in SA-R system (contract base)
4. Receive and update service report for product updated hour meter, last repair done and next service plan

1. Register and maintain User list in the system
2. Register PIP affected to selected unit
3. Communicate bug issue fixing to ICT
4. Propose system capability and capacity enhancement to management

1. Coaching and counseling to strive team achieve the target
2. Enhance team member competency and regeneration personnel
3. Communicate to user and programmer to optimize system utilization
4. Communicate with other parties for administration process
5. Able to identify potential risk issue