Customer Service Lead - Finding Jobs In Indonesia - Job Agency Indonesia

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Job Search and Recruitment Indonesia

Company Logo
(Supervisor level)
(Other)
DKI Jakarta, Indonesia
Jun 28, 2018 - Advertise Date
Sep 26, 2018 - Expired Date

Company Descriptions

Established by technology veterans with more than 200 years of combined experience at BAT (Baidu, Alibaba, Tencent), and other notable internet companies, the Innotech leadership prides itself with advanced development expertise and market-maneuverability in Asia’s evolving business landscapes.

To support our rapidly growing business in Indonesia we need to recruit a pool of talented people. We offer you an opportunity to work with us to building a new business with international exposure and broader view of internet industry with the opportunity to grow your career rapidly in our organization along with competitive compensation.

Requirements

1. Improving the customer service specifications and rules. Designing and optimizing the relevant customer service processes.

2. Continuously optimizing the quality of customer service and improving the satisfaction of customer experience from the process of data report and daily management.

3. Being responsible for the daily management of the department and the management, guidance, training and evaluation of the department staff, combining systematization and intelligence, optimizing the personnel structure of the project team, and continuously training and delivering talents.

4. Effectively integrate internal and external resources, respond quickly and give solutions and feedback, and ensure information security;

5. Establishing a customer service training system and reasonably constructing personnel echelons.

6. Be sensitive to user behavior and be able to continuously promote product improvement based on user feedback.

Responsibilities

1. Bachelor's degree or above, at least 3 years experience in customer service on digital or e-commerce platform;

2. Excellent executive ability, pressure resistance and flexibility in handling urgent affairs;

3. Having strong communication and problem-solving ability;

4. Strong initiative, team spirit and high sense of responsibility.

5. Chinese speaking is preferred.

Length of Experience
:
2 - 4 years
Employment Type
:
Permanent
Work Location
:
DKI Jakarta, Indonesia
Reporting To
:
Director
Adam  Tirta

Contributor

Adam Tirta (Consultant)

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