Maintenance & Support Engineer - Finding Jobs In Indonesia - Job Agency Indonesia

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Job Search and Recruitment Indonesia

Company Logo
(Senior Staff level)
(Computer Software/ IT)
DKI Jakarta, Indonesia
Sep 13, 2018 - Advertise Date
Dec 12, 2018 - Expired Date

Company Descriptions

Our company have always been persistently harnessing the power of digital and information technology to bring values and tremendous impacts in the way we do businesses and, more importantly, the way we live.
 
As the holding company of a group of leading IT companies in Indonesia and other South East Asia regions, we constantly challenge ourselves in finding overlooked areas where our expertise’s can fill the gaps, thus delivering expected results through our effective IT solutions.
 
We had successfully done this by implementing usable and reliable applications in many large companies and reputable brands from various industries, driving significant business efficiency and productivity.
 
Today, in the rise of digital and internet use, we have taken our role as one of the most performing players in e-commerce field that specifically three enticing market segments on internet of which our target market engages: online shopping, lifestyle and investment.
 
We never know what awaits us ahead, but we do know that a better tomorrow comes from today’s consistent innovation that adopts and adapts the change. This way, facing the ever-changing future is always exciting for us.

Requirements
  • Bachelor Degree from reputable university majoring Computer Science, Information Technology or related background
  • Min. 2-3 years working experience in the related field
  • Has knowledge/experience in Java Web Services
  • Specific skills needed: JAVA (JEE), Core JAVA/Servlets/JDBC/JSP, MVC frameworks – Spring/Struts, ORM frameworks – Hibernate/MyBatis, Ticketing systems (e.g. JIRA, Remedy)
Responsibilities
  • Support of Software maintenance services for Jatis System
  • Validate, track, and manage all Issue Tickets with our Ticketing System (JIRA)
  • Response Issues, Inquiry & Change Request quickly w/ SLA
  • Resolve Incidents related to the application using known resolutions / SLA
  • Correlate Issue Tickets to identify and address Critical and High Incidents
  • Escalate Issue Tickets requiring immediate attention by second layer
  • Coordinate w/ customer & on-site visit support if needed
  • Identify and define new requirement of modification / change request to supervisor
Length of Experience
:
2 - 4 years
Employment Type
:
Permanent
Work Location
:
DKI Jakarta, Indonesia
Nur Halimah

Contributor

Nur Halimah (Consultant)

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