Deputy Director Customer Service & Technic (CST) - Finding Jobs In Indonesia - Job Agency Indonesia

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Job Search and Recruitment Indonesia

Company Logo
(Board of Director/ C Level (CEO, COO. CFO) level)
(Automotive)
DKI Jakarta, Indonesia
Sep 17, 2018 - Advertise Date
Dec 16, 2018 - Expired Date

Company Descriptions

Our client is German multinational automotive Manufacturer

Requirements

Education and Training:

  • Degree in Mechanical engineering – university or equivalent
  • Fluent in English language both verbal and written
  • Having a Master’s degree and German language fluency will be an advantage

 

Experience:

  • Minimum of 5 years’ experience in aftersales service management in automotive industry
  • Having an aftersales retail experience will be an advantage
Responsibilities

Managing all aftersales service & technical support for all Mercedes-Benz passenger car business in Indonesia in order to achieve the highest customer satisfaction, while insuring that all processes are in line with Daimler AG policy, standards, quality level, budget and target agreements;

  • Planning & setting strategic focus and direction of the division based on target agreements and guidelines from Daimler (Hub Region/ MS/OA)
  • Ensure that all customer complaints and technical support are addressed and proper solution is delivered
  • Manage and ensure all agreed projects target agreements are met, proper processes were carried out, measures are defined
  • Develop people (internal & external) and talents to ensure growth and contingency of the organization
  • Build, lead, motivate highly efficient and resourceful team that achieves results and objectives
Length of Experience
:
4 - 6 years
Employment Type
:
Permanent
Work Location
:
DKI Jakarta, Indonesia
Anastasia Irawati -

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Anastasia Irawati - (Consultant)

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