Head Of Collection - Finding Jobs In Indonesia - Job Agency Indonesia

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Job Search and Recruitment Indonesia

Company Logo
(Senior Staff level)
(Computer Software/ IT)
DKI Jakarta, Indonesia
Jan 08, 2019 - Advertise Date
Apr 08, 2019 - Expired Date

Company Descriptions

Our company reinvents credit scoring by combining Big Data technology with social, web and mobile data. Founded in June 2013 by a group of tech genius and visionary risk experts in the U.S., we are reaching out to customers all over the globe, from the U.S., to Europe and Asia Pacific. Our solution enables lenders in emerging markets to lend to billions of “financially invisible” consumers who are not covered by credit bureaus. It was tested and proven to be more accurate, faster and cheaper than existing solutions. Our company is the winner of Future of Money and Technology Startup Competition (2014), and among top 10 fintech startups in Americas presenting at the Innotribe Startup Showcase New York (2014). We is the winner of Innotribe Startup Challenge Singapore 2015 and will compete in the Startup Challenge Finale at Sibos Singapore in October 2015.



  • Set up end to end collections operations
  • Set up the right collections operations for pre-delinquency stage, early stage delq, mid bucket, late stage delq and post write off recoveries
  • Ensure that the team is supported with the right infrastructure and tools to be successful at each stage
  • Define KPIs for each stage
  • Understand the nuances and trade offs between different metrics that can be optimized
  • Define KPIs for different teams with the right amount of tension for a successful operation
  • Organization Build Up
  • Conceptualize the right organization for efficient collections
  • Create the capacity models for each stage
  • Scale up at the right stage so neither cost nor sufficient resourcing is compromised
  • Capability Stack
  • Define the collections capability stack
  • Specifically have a view on how new technologies as well as ML, AI and NLP can break the traditional cost - effort linkage of collections
  • Work with all partners to inject new ideas and proposition into the work flows
  • Ensuring the end to end operational process runs according to SOP
  • Ensure that SOPs are defined for each stage of collections
  • Have a rigorous monitoring process for review of operations against SOP
  • Responsible for end to end transaction process: Refund, Cancel, Dispute etc.
  • Work closely with Risk, Product and BD teams to have a forward looking view of collections needs
Length of Experience
4 - 6 years
Employment Type
Work Location
DKI Jakarta, Indonesia
Nur Halimah


Nur Halimah (Consultant)

Benitta  Mei


Benitta Mei (Consultant)

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