Customer Succession Operation Head - Finding Jobs In Indonesia - Job Agency Indonesia

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Job Search and Recruitment Indonesia

Company Logo
(Manager level)
(Healthcare/ Hospital)
DKI Jakarta, Indonesia
Sep 30, 2019 - Advertise Date
Dec 29, 2019 - Expired Date

Company Descriptions

Our company is a fast-growing, venture backed, impact-driven technology organization whose mission is to build connect the world’s pharmacies and  improve market efficiencies and health outcomes for hundreds of millions of people across Asia. We are a team of over 100 smart and driven people and operate across southeast Asia. Today, we connect over 150,000 pharmacy professionals, 40,000 pharmacies and reach more than 100 million patients every month through our network.  We work with the worlds’ leading pharmaceutical companies as well as NGOs and governments all of whom access our networks.  

Requirements
  • At least 2 years of relevant experience in Customer Service, Telesales or Account Management
  • Proficiency in English and Bahasa
  • Desire to learn in a fast-paced startup – attitude is by far the most important
  • Extraordinary social and customer-centric person, excited to engage with people at scale
  • With B2B kind of experience is required
  • Experience in using CRM or ERP is a must.
  • Excellent communicator and creative thinker with a strong eye for detail.
  • With positive attitude in inspiring the team he/she will be leading
  • Experience in managing people is a plus.
  • Strong analytical thinker is a plus
  • Bachelor or Masters’ degree from a top Indonesian University
Responsibilities

Our company is hiring for a Customer Succession Operation Head to serve our clients in Southeast Asia and
support our growth regionally and globally. We are looking for a highly ambitious, dynamic individual who has
the drive to excel. At the company, people who take initiative and ownership are rewarded significantly.

 

  • In charge of the daily end-to-end operations of the Customer Success team in Indonesia
  • Responsible and focused on driving sales as well as be in-charge of customer happiness and retention
  • Implement Customer Service best practices, develop SOPs and continuously improve processes
  • Recruit, train and coach a rapidly growing team of Customer Success Executives
  • Accountable for the performance of customer success team and meeting monthly targets
  • Work closely with the senior management in developing and implementing strategies to grow the business and market share
  • Liaise with internal, as well as external stakeholders to ensure fast resolution of Customer challenges and feedback
  • Think out of the box and push the boundaries of the service level quality we provide to our customers

What You Can Expect from Us:

  • Significant career growth opportunities in a fast-growing business
  • Competitive compensation package
  • Challenging and diverse assignments
  • Fun & casual working environment in an international team. 
Length of Experience
:
2 - 4 years
Employment Type
:
Permanent
Work Location
:
DKI Jakarta, Indonesia
Debby Lim

Contributor

Debby Lim (Consultant)

Rubby Lim

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Rubby Lim (Consultant)

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