Customer Support Executive - Finding Jobs In Indonesia - Job Agency Indonesia

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Job Search and Recruitment Indonesia

Company Logo
(Entry Level (0-1 year) level)
(Computer Software/ IT)
DKI Jakarta, Indonesia
Nov 13, 2019 - Advertise Date
Feb 11, 2020 - Expired Date

Company Descriptions

Our company is building a disruptive distribution channel via social selling on WhatsApp, Facebook and other social channels. We has so far enabled 15,000 suppliers and 2,000,000 resellers to start and grow their online business without any investment, providing tools around sourcing, logistics and payments. These social sellers are small retailers, housewives, students, retired citizens and many other aspiring entrepreneurs across India.

We now intend to build the same scale and impact in Indonesia. Learn more about company four year journey here ! Plus, we have an awesome work culture at company.

Our company is Series D funded with a new investment round led by South African company Naspers Ventures along with participation from Facebook and existing investors such as SAIF, Sequoia, Shunwei Capital, RPS and Venture Highway. Our headquartered in Bengaluru, India and was one of the three Indian companies to be selected for Y Combinator in 2016. It was also a part of the first batch of Google Launchpad — Solve for India programme.

Requirements
  • Graduate Any Field.
  • Basic Computer knowledge.
  • Should be able to communicate in both Bahasa and basic English
  • Experience working with customer support Email, Phone process
  • The candidate should be willing to work on roster as per company schedule, as we have 6 days working.
Responsibilities
  • Communicating with customers through various channels like emails, phone call,mobile chat.
  • Interact with customers to provide information and assistance.
  • Interact with operations team and courier partner for customer related queries.
  • Achieve productivity standards and goals while maintaining the highest level of customer service.
  • Maintaining a positive, empathetic and professional attitude towards customers at all times.
  •  Responding promptly to customer inquiries.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Escalating the customer complaint to the right department as and when required.
  • Ensure customer satisfaction and provide professional customer support.
  • Person should be willing to work in high pace startup environment and should be proactive to take responsibility and enjoy the responsibility given.
Length of Experience
:
0 - 2 years
Employment Type
:
Permanent
Work Location
:
DKI Jakarta, Indonesia
Debby Lim

Contributor

Debby Lim (Consultant)

Rubby Lim

Contributor

Rubby Lim (Consultant)

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